The view of this remote machine is separated from the dameware toolbar in the top middle of my screen. The other machine I am connected to is 1920x1080. I can minimize, maximize, close or drag this window around no problem. The dameware 'window' has a menu bar (File, Send, Monitor.) and buttons, and the display of this remote machine is integrated within this window. I am connected to two clients right now for example. If the issue persists, we can try the Intel® generic graphics driver version 25.20.100.6444:Sometime when connecting to high resolution clients, my dameware mrc does not let me move the window on my screen. I looked on Dell's web site and I found two drivers for your laptop, please install them to try to fix this problem :ĪMD Radeon R7 M360 / M370 Graphic Driver version 17.400.2011 ,A01: We recommend to install the graphics drivers provided by the manufacturer of the laptop, those drivers were customized by them to work with your specific platform. Is there an external monitor connected to the laptop, if that s the case, what is the model of it? The application DameWare* Mini Remote Control, was it working fine before? MBall7, Thank you for posting in the Intel® Communities Support.ĭid you make any recent software/hardware changes? Just to let you know, your computer manufacturer customizes drivers that run Intel® components on your machine, so, based on the error message that you are getting: 'package not supported by this processor type', the next thing to do in this case will be to get in contact with Dell directly so they can further assist you with this scenario: We recommend to install all the Windows* updates available for your system, you are using Windows* LTSB (Long-Term Servicing Branch), but, the updates done when using that version are security updates there are no driver updates so the problem could be related to that as well.

MBall7, Thank you very much for providing that information, we are sorry to hear the issue persists.

Dameware mrc